Delivery term
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Generally, an order is shipped (leaves our offices to its destination) the same day or the next business day after payment is received. The delivery would be scheduled within a period of 24h/48h approx, since it is sent to the peninsula, (72h Canary Islands, Balearic Islands, Ceuta and Melilla).

However, these deadlines are indicative and may vary for reasons beyond our company, such as:

-Times for placing the order

-Weekends or holidays

-Momentary stock breaks

-Problems related to delivery such as not being at home

-Delays by transport companies

ELEVENFITFOOD AND SUPPLEMENTS SL does not commit to any specific delivery time, since the shipping process depends on third parties.
If an order delivery is going to take more than 7 business days,ELEVENFITFOOD AND SUPPLEMENTS SL will contact the customer to inform them and give them the option to cancel/modify the order.

out of stock
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Products out of stock:
In case of ordering products out of stock, the shipment will be made when it is available again, in case it takes more than 5 business days,ELEVENFITFOOD AND SUPPLEMENTS SL will contact the customer to notify him and give him the option to modify the order.

All orders are shipped in a single shipment.

Shipping costs
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Below is a table with the shipping costs by delivery zone, as well as the maximum weights and volumes that will be sent for these amounts:

-Shipping by ordinary letter:

Prices range from 0.48 cents to €2 (depending on weight) with a delivery time of around 3 to 4 days (SOMETIMES UP TO 15 WORKING DAYS), without a doubt it is the cheapest shipping that allows you to try a small amount of envelopes without high shipping costs.

This type of shipment is not 100% secure asELEVENFITFOOD AND SUPPLEMENTS SL is not responsible for delays, possible losses by mail, or theft of the shipment in your mailbox

Shipping by Correos PREMIUM or GLS package

-Up to €25-> €3.50
-Over €25 -> FREE*

To the Canary Islands, Ceuta and Melilla it is sent by Correos package 72 (STANDARD PACKAGE)

The price of the shipment will be calculated by the destination and the weight of the same.

International Orders by GLS:

The price of the shipment will be calculated by the destination and the weight of the same.

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We do not make cash on delivery shipments to Melilla, Ceuta or the Canary Islands. All extra expenses (Customs Management, Taxes, Fees and any expense or tax) generated by the order will always be borne by the customer.

If an order is returned for not being picked up, or in the case of the Canary Islands, Ceuta and Melilla for not wanting to take charge of any tariff or fee, the shipping costs caused by the return of the package will be charged.

In case the order could not be delivered by the transport company (after 2 delivery attempts or 15 days the package at the collection point) and it comes back to our facilities,ELEVENFITFOOD AND SUPPLEMENTS SL is not responsible for a new shipment.

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Expenses of returns processed automatically or by our company:

In the peninsula and the Balearic Islands, the return costs are a minimum of €6.95, being applied (depending on the weight and characteristics of the shipment) the rate of the assigned transport company.

In Ceuta, Melilla and the Canary Islands, the return costs are a minimum of €9.95, being applied (depending on the weight and characteristics of the shipment) the rate of the assigned transport company.

International Shipments return costs are a minimum of € 29.95, being applied (depending on weight and characteristics of the shipment) the rate of the assigned transport company.

Shipments returned for reasons beyondELEVENFITFOOD AND SUPPLEMENTS SL additional one-way shipping costs will be deducted if it is a non-ordinary URGENT SHIPPING.

In case the client wants it to be sent again, he must pay new shipping costs that this causes.

Returns and resolution rights
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During the first 14 business days after receipt of an order, the customer may return a product if it meets the following conditions:
Private customers, in accordance with the right of withdrawal contemplated in article 18 of Royal Legislative Decree 1/2007, of November 16, will have a period of 14 business days from receipt of the order to notify their desire to withdraw one or several products of your order.

To exercise this right, you must communicate it through the form provided below and follow the instructions received by our customer service.
All merchandise must be returned in perfect condition, without having been modified or personalized by the customer, in its original packaging in perfect condition.
Returns must be delivered at destination within 14 days after the date of acceptance of the return. Otherwise it will be rejected and returned. The transport costs originated by the return will be borne by the customer.
Once the perfect condition of the merchandise has been analyzed, we will pay you the amount.

You can exercise the right of withdrawal through the following FORMif you wish (not required).

Before you should know that there are a series of conditions that you must meet:

1. The returned product must be inperfect conditions, as received,unopened, with its original labeling, promotional products, and in general with everything that goes together with the purchase of the mentioned product.
2. The term for exercising the right of withdrawal is 14 calendar days.
3. In case of withdrawal,ELEVENFITFOOD AND SUPPLEMENTS SL must reimburse the amount of the order deducting the additional shipping costs (if it is a non-ordinary URGENT SHIPPING).
4. Returns will be made as soon as possible and, in any case, within a period of 14 calendar days from receipt of the material at our facilities.
5. The refund of the amounts will be made to the same credit card that was used to pay for the purchase, by bank transfer, or to an account where the owner of the same is the person who placed the order, always taking into account, for the refund , the payment method used by the customer.
6. Those items identified as gifts acquired by purchasing an order and that are requested to be returned unitarily, as well as items exchanged for points, will not be subject to the right of return.
7. Sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery will be excluded from the right to return.

* Who pays the shipping costs when making the return?

• If it is a return because you no longer want or do not like the product (withdrawal), the buyer must pay them.
• If the product is sent in the wrong way or in poor condition,ELEVENFITwill be responsible for the logistical costs derived from the return.

Exceptions to the right of withdrawal that apply to our store

The right of withdrawal will not be applicable to contracts that refer to:

a) The supply of goods that may deteriorate or expire quickly.

b) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

c) The supply of goods that after delivery and taking into account their nature have been mixed inseparably with other goods.

d) The supply of goods unsealed by the user and without their original packaging.

The reasons for return can be the following:
• That the merchandise was defective: In this regardELEVENFITFOOD AND SUPPLEMENTS SL will comply with the provisions of the Law on Defective Products, proceeding to immediately replace the product with another with identical conditions and benefits.
•ELEVENFITFOOD AND SUPPLEMENTS SL will also proceed to refund the amount of the merchandise when for reasons not attributable (whether direct or indirect) to it, it is unable to serve it.
ELEVENFITFOOD AND SUPPLEMENTS SL will accept the return of the merchandise when for reasons attributable to it, the requested product does not correspond to the one requested by the customer.
In case of return, the return costs will be borne by the buyer, except in those cases in which the proven cause of the return is an original defect.
After checking the condition of the merchandise, which must be unused, in its original packaging, the refund will be made using the same payment method that was used for the purchase.

ELEVENFITFOOD AND SUPPLEMENTS SL
Barres Industrial Estate - Plot 5
33794 Castropol (Asturias)

We do not accept returns of open or damaged products. (Envelopes)

Returns are at the risk and expense of the buyer. This means thatELEVENFITFOOD AND SUPPLEMENTS SL is not responsible for any damage or loss of returned products. Therefore, always make the return with a certified shipment. You must also include the order form and/or letter with the reason for the return inside.

We also remind you that you can access the European Union's online dispute resolution platform by following this link:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show